Microsoft MSSolve Client Application 3.1

Microsoft MSSolve Client Application Developer: Microsoft RXD

The Microsoft MSSolve Client Application is a support-focused Windows client that helps IT teams collaborate efficiently with Microsoft engineers to diagnose and resolve issues. It streamlines case onboarding, securely collects targeted diagnostics, and automates packaging and upload of troubleshooting data—reducing back-and-forth and accelerating time to resolution.

Key capabilities:

• Guided diagnostics: Runs curated checks and collectors aligned to the issue category, with clear progress and results.
• Secure data collection: Consent-based capture of logs, traces, and system information, with options to review and exclude items before submission.
• Case linking: Associates collected data with your Microsoft support case to keep context intact.
• Automated packaging: Compresses and encrypts diagnostic bundles and uploads them over secure channels.
• Built-in playbooks: Offers step-by-step troubleshooting workflows and remediation suggestions for common scenarios.
• Enterprise-ready controls: Supports enterprise deployment and policy management, including proxy-aware operation and offline collection when needed.
• Audit and tracking: Provides activity history and status visibility for compliance and operational oversight.

Benefits:

• Faster resolution through standardized, high-quality diagnostic data.
• Less manual effort for admins and end users.
• Consistent, repeatable diagnostics across devices and teams.
• Improved collaboration with Microsoft Support.

Typical use cases:

• Pre-case data gathering to expedite support engagement.
• Structured diagnostics during active incidents.
• Repeatable data collection for known issues across fleets.

Basic requirements:

• Windows 10 or later.
• Outbound HTTPS connectivity to Microsoft support endpoints.
• Local administrator rights for certain collection tasks, depending on scenario.

Privacy and security:

• Data collection is explicit and consent-driven.
• Diagnostic content can be reviewed before submission.
• Data is transmitted over secure channels and handled in accordance with Microsoft’s privacy and security commitments.

Note: This description is intended for cataloging and IT communication. Features and requirements may vary by version and environment.

Microsoft MSSolve Client Application is developed by Microsoft. The most popular version of this product among our users is 3.1.

You can check Microsoft Application Compatibility Toolkit, Microsoft File Transfer Manager, regify client and other related programs like SourceGear Fortress Client at the "download" section.